Shipping policy
Shipping Policy
At Three Eyes Labs, we do our best to process and deliver your order as quickly and safely as possible.
Order Processing
Orders are usually processed within 1 to 3 business days after confirmation.
Processing times may vary during product drops, holidays, high order volume, or unexpected delays.
Once your order is confirmed, we may not be able to cancel or edit it. If you need to change your order details, please contact us as soon as possible at hello@threeeyeslabs.com.
Delivery in Lebanon
We currently offer delivery across Lebanon, subject to courier availability and service coverage.
Estimated delivery time inside Lebanon is usually 2 to 5 business days after the order has been processed.
Delivery times are estimates and may vary depending on your location, courier schedule, weather, holidays, road conditions, or circumstances outside our control.
Delivery Fees
Delivery fees are calculated and shown at checkout, unless otherwise stated.
From time to time, we may offer free delivery promotions. Any free delivery offer will only apply under the conditions shown on our website or at checkout.
Cash on Delivery
If cash on delivery is available for your order, please make sure your phone number and delivery address are correct.
The courier may contact you before delivery. If the courier cannot reach you or the address is incorrect, delivery may be delayed or cancelled.
Failed Delivery Attempts
If a delivery attempt fails because the customer is unavailable, unreachable, or has provided incorrect information, the order may be returned to us.
Additional delivery fees may apply if the order needs to be resent.
Incorrect Shipping Information
Please make sure your name, phone number, and delivery address are accurate before placing your order.
Three Eyes Labs is not responsible for delays, failed deliveries, or lost orders caused by incorrect or incomplete shipping information provided by the customer.
Damaged, Missing, or Incorrect Orders
Please inspect your order as soon as you receive it.
If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery at hello@threeeyeslabs.com with your order number and clear photos of the issue.
Once reviewed, we may offer a replacement, exchange, store credit, refund, or another suitable solution depending on the case.
International Shipping
At the moment, international shipping may be limited or unavailable unless clearly offered at checkout.
If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.
International delivery times may vary depending on destination, customs processing, courier delays, and other factors outside our control.
Order Tracking
If tracking is available, we will provide tracking details by email, SMS, WhatsApp, or through the courier once your order has been shipped.
Contact
For any shipping or delivery questions, contact us at: