Refund policy
Return & Refund Policy
At Three Eyes Labs, we want you to be satisfied with your order. If there is an issue with your item, please contact us and we will do our best to resolve it fairly.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn, unused, and unwashed
- In its original condition
- With all original tags and packaging
- Accompanied by proof of purchase or order confirmation
To request a return, please contact us at hello@threeeyeslabs.com with your order number and the reason for the return.
Items sent back without contacting us first may not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect.
If the issue was caused by us, such as a wrong item, damaged item, or production defect, we will help arrange the return or replacement.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at hello@threeeyeslabs.com with your order number and clear photos of the issue.
Once reviewed, we may offer a replacement, exchange, store credit, or refund depending on the case.
Exchanges
Exchanges are accepted within 7 days of receiving your order, subject to stock availability.
Items must be unworn, unused, unwashed, and in their original condition with tags and packaging.
If the requested size or item is unavailable, we may offer store credit or another suitable solution.
Non-Returnable Items
We do not accept returns or exchanges for:
- Items that have been worn, washed, used, damaged, or altered
- Items without tags or original packaging
- Final sale items
- Gift cards
- Custom or personalized items
- Items returned after the return period
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method when possible. Processing times may vary depending on your bank, payment provider, or cash collection method.
For cash-on-delivery orders, refunds may be handled through store credit, exchange, or another agreed method.
Original delivery fees are non-refundable unless the return is due to a mistake on our side.
Contact
For any return, exchange, or refund questions, contact us at:
